Our Guarantee

Our Products
We offer a worry-free shopping experience. DecisionHealth print and DVD products are fully guaranteed. If you are dissatisfied with a product for any reason, you may receive a full refund or credit by returning the item in resalable condition within 30 days to:

H&H Fulfillment
854 North Prince St.
Lancaster, PA 17603

If you have any questions or concerns about making returns, please contact our Customer Service Department

Online Courses
Online courses are fully guaranteed during your access period*. Once you have completed a course, and if you have questions or are dissatisfied with that online course, please contact our Customer Service Department.

* Access periods vary.  Please see individual product terms for details.

Downloaded Digital Products
Downloaded digital products are not eligible for refunds.

Customer Service Department
Representatives are available Monday – Friday 8:00 am to 5:00 pm CST. Please call us at 1-800-650-6787 or email customer@decisionhealth.com. We answer e-mail requests received during business hours the same day and all e-mail requests within two business days. 

Thank you for your business. We look forward to making your experience with DecisionHealth exceptional!

DecisionHealth, a division of HCPro, Products
We offer a worry-free shopping experience. Decision Health print products are fully guaranteed. If you are dissatisfied with a product for any reason, you may receive a full refund or credit by returning the item in resalable condition within 30 days to:

H&H Fulfillment
854 North Prince St.
Lancaster, PA 17603

If you have any questions or concerns about making returns, please contact our Customer Service Department.

Subscriptions

Subscriptions terms are guaranteed for 60 days from the start of the subscription. No refunds on subscription cancellations after 60 days.

Online Courses
Online courses are fully guaranteed during your access period*. Once you have completed a course, and if you have questions or are dissatisfied with that online course, please contact our Customer Service Department.

* Access periods vary.  Please see individual product terms for details.

Downloaded Digital Products
Downloaded digital products are not eligible for refunds.

Respectful Conduct: Event participants are expected to behave responsibly and to treat each other—and treat the community—with respect, kindness, and compassion. Decision Health reserves the right, without refund, to revoke the credentials of participants whose conduct is deemed inappropriate, disorderly, or offensive by Decision Health, affiliated third parties or the local authorities.

Customer Service Department
Representatives are available Monday through Friday 8:00 am to 5:00 pm CST. Please call us at 1-800-650-6787 or email customer@decisionhealth.com.  We answer phone calls received during business hours the same day and all e-mail requests within two business days..

Thank you for your business. We look forward to making your experience with DecisionHealth exceptional!